Last updated: 24 September 2025

Welcome to Bespoke Carpentry (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.bespokecarpentry.scot (the “Website”), and when you contact us for enquiries or services.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information only when necessary to provide our carpentry services or respond to your enquiries.

Information you provide to us directly:

• Your name

• Email address

• Phone number

• Address (if needed for quotes, site visits, or project work)

• Details you provide in enquiry forms, quote requests, or emails

Information we collect automatically:

• Your IP address

• Browser type and version

• Pages you visit and how long you stay on them

• General technical data about your device

• Cookies (see Section 4)

We do not collect sensitive personal information (e.g., health or financial details) through this Website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotes

• To arrange site visits, consultations, and carry out agreed work

• To send administrative messages (e.g., appointment confirmations)

• To improve our Website and customer experience

• To comply with legal and regulatory obligations

We will only contact you with marketing emails if you have explicitly opted in, and you can opt out at any time.

3. Sharing Your Information

We will never sell your personal data. We only share it when necessary:

• With trusted service providers who help us run the Website or handle communications (e.g., email hosting, website hosting)

• If required by law or regulatory authorities

• To protect our business and prevent fraud or misuse

All third parties are required to keep your data secure and use it only for the purposes we instruct.

4. Cookies

Our Website uses cookies (small text files stored on your device) to make the site work properly and help us understand how it’s used.

Types of cookies we may use:

• Essential cookies: required for the Website to function.

• Analytics cookies: help us understand visitor numbers and behaviour (e.g., via Google Analytics).

You can control or disable cookies in your browser settings. Please note that disabling cookies may affect how the Website functions.

5. Data Retention

We keep your personal data only as long as necessary:

• Enquiry and project information: retained for up to 6 years to comply with legal and accounting obligations.

• Website analytics data: generally retained for a shorter period (set by the analytics provider).

When data is no longer needed, we delete or anonymise it securely.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Ask us to correct or update inaccurate data

• Request deletion of your data (in certain circumstances)

• Object to or restrict our processing of your data

• Withdraw consent (where processing is based on consent)

If you wish to exercise any of these rights, please contact us (see Section 8 below).

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

7. Security

We take appropriate technical and organisational measures to protect your data, including secure servers, access controls, and encryption where appropriate. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Bespoke Carpentry
Email: info@bespokecarpentry.scot
Phone: 07701052577
Address: 23 Grampian Crescent, Kirriemuir, Angus, DD8 4TW

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date. We encourage you to review it regularly.